Frequently Asked Questions

MANAGED IT SERVICES

What Is Fully Managed IT Services?

Fully managed IT support services provide small to medium-sized businesses with the capabilities of an entire IT department. Everything from managing your Wifi to cybersecurity. Many service providers offer some of these services but 9spheres Technologies offers a full suite of managed IT services. Our services are cloud-based and can be fully customised for local Brisbane businesses.

What Is The Purpose Of IT Service Management?

The main purpose of IT service management is to make sure that the appropriate technology, processes, and people are put in place to ensure that your business IT operates smoothly and that you have the technology in place to achieve your goals.

What Are The Benefits Of Managed IT Services?

Well, let’s start off with the main benefit that attracts most business owners – reduced operational costs! Avoid the hiring costs and the unforeseen expenses that come with a lack of IT knowledge and experience.

What Is The Value Of Managed Services And How Can Managed IT Services Help Your Business?

Managed IT services significantly reduce sunk and operational costs. There’s no large capital expenditure that would usually be associated with managing IT systems in-house.

You get faster response times and real-time access to experienced IT professionals. No more unnecessary time and money spent on training and development of staff.

How Do Managed IT Services Work?

Managed IT services offer flexible and scalable spending. At 9spheres Technologies our plans are charged month-to-month and can be adapted as your business grows. You only pay for the services you need when you need them. You can also choose a service level agreement (SLA) that suits your needs and budget. Plus, no lock-in contracts!

What Are Disadvantages Of Managed Services?

The main disadvantage of managed services that we see is a lack of IT support. A lot of clients come to us because their managed service provider isn’t there when they need help or they leave them in the dark about what’s going on. With 9sphere’s Technologies you get guaranteed support, either onsite or remote, and our ticketing system keeps you updated on where we’re at with your query.

What Is Managed IT Support?

Managed IT support can include helping you in day-to-day IT issues, like adding a new Microsoft 365 user or logging in via remote desktop to troubleshoot printer or hardware issues. On the backend, managed IT support also gives you proactive monitoring and maintenance of equipment, remote monitoring, management of servers, IT systems management, network monitoring, security updates and patches, and other support services.

What Does A Managed IT Service Provider Do?

A managed IT service provider takes care of all your IT needs. This can range from consulting with you on your IT needs to providing software and hardware. A managed IT service provider proactively maintains your infrastructure by delivering regular IT maintenance, monitoring, management and support.

Why Do I Need A Managed IT Service Provider?

You need a managed IT service provider to run a small business in a modern digital context. We can help you negate cyber security risks and provide you with the advice and technology to streamline your business and communications via the cloud.

How Much Does Managed IT Support Cost?

In Australia, the average cost of IT services ranges between $50 and $300 per user, per month.

9spheres Technologies offers you a monthly, subscription-based package made up of IT services that are bundled together. You choose only the services that you actually need. There’s no lock-in contracts and your monthly package can be adjusted as your needs change.

Can We Outsource An IT Function?

If the question, ‘can we outsource an IT function’, has been floating around the office, then the simple answer is definitely! The world of technology is developing faster than ever. Remote support and outsourced IT functions have become the norm, especially for small to medium-sized businesses. It just makes good business sense.

What IT Services Should Be Outsourced?

All of them. Outsourced IT services can take care of your:

– Cybersecurity
– WiFi and internet connectivity
– Network issues
– Remote fixes
– Software updates and patches
– New hardware and software
– Automated scripts
– Printing issues
– Adding new users
– Managing access control
– IT support
– And on-going monitoring.

These are some of the main functions that should be outsourced to help reduce in-house costs. You also benefit from better expertise to keep your IT secure.

IT SECURITY

What Is The Difference Between Managed Security Services And Cyber Security Services?

If managed IT services focus on the operations of IT systems, then what is cyber security services? Managed cyber security is about proactively preventing unauthorised access to those systems. Managed cyber security services protect your business from every angle, ensuring that your networks and data are safe, and downtime and reputation damage are avoided.

Who Needs Cyber Security Services?

Whether you run a small to medium size business or a large-scale corporation, you are at risk. Cybercrime is a serious problem in Australia. To address it, experienced cyber security services are critical.

What Are Cyber Security Services And How Can Cyber Security Protect Your Business?

Cyber security services provide digital protection to your business from potential online threats such as Phishing and Ransomware. Cyber security services protect your business by maintaining your IT network and utilising industry leading threat detection and response tools, such as Sophos. A managed security solution can help you avoid downtime, data loss or worse, the loss of your business.

What Is Cloud Generation Firewall?

Cloud firewalls manage the flow of information between outside domains and your internal system. These systems tackle today’s advanced threats and protect your data from cybercriminals.

Do I Need A Cloud Firewall?

Yes. Not having a firewall can leave your devices and data exposed, which could allow someone to gain access to your computers or network. Cybercriminals could delete or steal your data. They could use it to commit identity theft, financial fraud, or hold your data for ransom. 9spheres Technologies provides 24/7 managed firewall monitoring and proactive protection for your company systems and data against ever-increasing cyber-attacks.

What Is Network Security?

Network security is a broad and encompassing term that describes hardware and software solutions as well as processes or rules and configurations relating to network accessibility, use, and overall threat protection.

Why You Need Managed Security Services?

Managed security services give you access to a team of cyber security experts to watch over your business’ online safety. Some of the advantages of using a managed security service provider are the minimised training costs, lower investment costs, and knowledge that your IT is being watched by IT security professionals.

What Are The Types Of Network Security?

Some types of network security include firewalls, remote access VPN, data loss prevention (DLP), endpoint protection, intrusion prevention systems (IPS), email security, and network segmentation.

SOLUTIONS & RECOVERY

What are Data Solutions?

Data Solutions are conﬁgured software solutions and implementation support to rapidly deploy data collection, data integration, and data visualisation programs across the enterprise.

What Is Data Backup And Disaster Management And Recovery?

Data backup is the process of duplicating files and storing them at a designated location for safekeeping. Disaster management and recovery is the process of safeguarding and recovering those files in the event of a loss of data.

What Does A Software Solutions Company Do?

A software solutions company would guide you through the ever changing IT world and design and develop custom software applications, frameworks, and tools that help solve problems or achieve a specific outcome for your business.

CLOUD IT

What Is Cloud Services And Solutions?

Cloud services deliver IT resources on demand over the internet. In a business context this can be the use of Microsoft 365, Dropbox, Canva or other software applications that are hosted remotely and accessed via the cloud. A cloud solution can help your business to run more efficiently and improve things like file-sharing, teamwork and communication.

What Is Difference Between Network And Cloud?

A key difference between traditional and cloud networking is the cost. Traditional networks require expensive servers and physical onsite maintenance. With a cloud network you don’t need to buy a server and you can securely host and access all your business applications and software remotely.

OTHER

What Is A Cloud-Based VoIP System?

A cloud-based phone system is a phone service that allows you to make calls over the internet. It’s also called cloud calling or a Voice over Internet Protocol (VoIP) phone system.

Is Cloud Voice The Same As VoIP?

Essentially cloud-based phone systems and business VoIP have the same functionality. Cloud voice systems pull up information and use the services from a VoIP server.

What Is A Managed WiFi Device?

You can get managed WiFi either through your Internet service provider (ISP) when renting your devices, or you can buy it as part of a gateway, router or WiFi mesh product.

Take caution, many WiFi systems installed by inexperienced users can be unpredictable and leave your business vulnerable to cyber attacks. Any weaknesses in a network may lead to prohibited users gaining access to your organisation.

9spheres Technologies’ managed wifi services ensure that your business and all wirelessly connected devices are protected. We give you control over your network access – who has access, for how long and exactly where users can access from.

What Is The Function Of IT Consultant?

Understanding what IT your business really needs can be confusing. An IT consultant works with you to evaluate your business goals, existing IT system and implement an IT strategy that will align with your budget and your operational needs.

What Should An IT Consultant Include?

Their primary duties of an IT consultant include analysing and diagnosing a company’s IT infrastructure and understanding its business needs to design and implement a suitable technological solution.

Expert Managed IT Services For Your Business

9spheres Technologies has been providing fully managed IT services to Brisbane businesses since 2009. Take a look at our services or chat to us for more info.