Brisbane IT Support
SERVICE: MANAGED IT SUPPORT
Downtime is costly. What should IT support be doing for your business?
Not leave you in the dark
How often have you called for IT help and been left wondering where they are or whats happening? With 9spheres you speak to a real person and our e-ticketing system automatically tracks the progress of your issue.
A good IT support service doesn’t wait for a problem. With a managed IT support plan we actively monitor and resolve hardware and software issues, run critical updates, keep you secure and more, minimizing downtime.
Be there when you call
Tired of struggling to reach your IT support when you need them most? Our local, Brisbane based team is always available – either via remote access or onsite, ensuring you get back up and running asap.
HOW WE HELP OUR CLIENTS
Our goal is to keep you running.
Since 2009 we’ve been providing reliable IT support services to Brisbane businesses. Don’t just take our word for it. Look at what our clients say below.
When our clients need us, they speak to a real, local Australian IT support technician. The problem is logged in our electronic ticketing system, so it can be tracked, and it’s then assigned a priority status.
If we can resolve the matter quickly via remote access, we’ll do so otherwise a trained IT specialist will be sent to your location to assist you.
We offer a variety of SLA options to fit your budget and operational needs.
Beyond simply providing IT support when you need it, we also offer a range of managed IT services, from cloud management to cyber security, keeping your business infrastructure operating as it should.
Companies that use analytics to track support team metrics reduce their resolution times by an average of 16%.
60% of breaches involve vulnerabilities for which a patch was available but not proactively applied.
When IT help desk employees are satisfied with their jobs, customer satisfaction increases.
Companies that allocate more time to initial and ongoing training have higher first-contact resolution rates.
Real-time support channels like chat and voice earn the highest customer satisfaction ratings.
Companies that use remote support and knowledge management tools have higher average first-contact resolution rates.
IT SUPPORT FOR BRISBANE BUSINESSES
The main benefits to you.
Personalized, local support when you need it most
Remote access and on-site assistance
Guaranteed response times
Trained & certified IT support staff
Proactive management of your IT environment
What They’re Saying
‘Nick and his team are great to work with. They provide an excellent service and we can always rely upon them when we call them. Nothing is ever too much trouble.
I would recommend them to anybody looking for good IT support.’
‘Nick, Alex and their team have helped us immensely. Their professionalism and knowledge is exceptional and response time very fast which is critical in our industry. They have helped us modernise and grow our business very rapidly. Very clever!’
‘Nick and the team have been our IT support for almost 10 years now and in all that time we have never considered changing vendors. They are friendly and professional and as our business has grown substantially, their advice, service and support has been highly valued.’