A Beginner’s Guide To Managed IT Services

Guide to managed IT services

This guide to managed IT services will help you with some of those questions you may be asking yourself like,

  • What are Managed IT Services?
  • What does a managed service provider (MSP) do?
  • Does my business even need IT managed services? 

There are very few businesses that are able to operate without some form of IT or technology. This guide will help you understand managed IT services better and how they can serve your business.

What Is Managed IT Services?

Managed IT Services are all about taking the stress of technology off your plate so that you can focus on what you do best – running your business. It’s like having your very own IT department, without the need to manage it yourself. 

A Managed Service Provider (MSP) takes care of your IT needs from end-to-end. A MSP like 9spheres Technologies can provide the necessary hardware and software your business needs, like routers, servers, cloud IT services, video conferencing, telecoms, and Microsoft 365. They provide ongoing support that ensures cyber security, more efficient business processes. Essentially, Managed IT Services give you access to a team of tech specialists focused on making your digital environment run as smoothly as possible. 

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What Does A Managed Service Provider (MSP) Do?

An MSP, or Managed Service Provider, is a firm that takes care of a client’s IT infrastructure and end-user systems. It’s usually a proactive service, ensuring everything runs smoothly before issues arise. 

An MSP is like a superhero for your IT infrastructure. They swoop in to manage, maintain, and troubleshoot your systems. They’re the ones making sure your servers are running smoothly, your networks are secure, and your systems are up to date. They’re the tech experts who keep your IT environment in check so you can focus on your business.

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What’s Included In IT Managed Services

The specifics can vary depending on the services you need, but here’s what 9spheres Technologies offers in our managed it services brisbane:


Whether you need desktops, laptops, servers, WiFi access points, or switches, we will guide you through the various options and make sure you choose what is best for your business.

Cyber Security

Our managed IT services protect your business with firewalls, anti-virus software, proactive detection and response strategies. We use one of the global leaders in cyber security software – Sophos.

  • Security Audit: We kick things off with a free risk audit. This allows us to gauge your business’s specific exposure to potential cyberattacks, giving us a clear picture of what we need to protect.
  • Cybersecurity Experts: Our team is made up of certified IT security specialists who stay on top of the latest developments in the field to provide you with the most effective managed IT security services. 
  • Compliance: With us, you’re not just protected from threats – you’re also kept up-to-date with the latest compliance legislation in your industry. We make sure you’re always on the right side of the law.
  • Disaster Recovery: We prepare for the worst so you can expect the best. By putting in place regular data back-ups and a comprehensive recovery plan, we ensure your business can bounce back quickly if disaster strikes.
  • Remote Work Security: We ensure your networks and devices are secure, whether your team is in the office or working from home.
  • Sophos Firewall: We equip your network with Sophos Firewall.
  • Installation & Management: Our IT experts ensure quick and smooth installation of your security systems. But we don’t stop there – we also handle remote firewall management, monitoring, upgrades, and patches, so you don’t have to worry about anything.

Cloud Services 

Our cloud services are designed to make your business data safer while helping you adapt to evolving business needs like remote work. It’s a cost-effective way to expand your business, avoiding hefty investments in hardware and software. As your business grows, so does your cloud capacity, and you only pay for what you need.

Internet Management Services

Not only do you get secure WiFi access points, configured gateways, customised user access permissions, cloud management, faster upload and download speeds, network stability and ease of access. You also get the best local support. 

Microsoft 365

We help you leverage the power of Microsoft 365 to improve communication and workflow collaboration. If you haven’t heard of all the ways MS 365 can optimise your business, then you need to download this free guide

VoIP Services

With our VoIP services, we will help you make calls from anywhere on your office number and save on costs of traditional lines. You can manage your services through our easy-to-use online portal, and choose from a variety of VoIP options to suit your business needs, including cordless handsets and soft-phones on laptops.

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Benefits Of Managed IT Services

Managed IT Services offer a range of benefits that go beyond simply having someone to call when your printer stops working. They can make your business more efficient, more secure, and even more profitable. Here are a few of the main benefits:

  • Expertise: MSPs are IT specialists. We live and breathe technology and stay on top of the latest trends and threats.
  • Cost-effective: With IT managed services, you get a team of experts for a fraction of the cost of hiring in-house.
  • Proactive Support: We don’t wait for problems to occur – we proactively monitor your systems to prevent issues before they happen.
  • Increased Productivity: With an efficiently running IT system, your team can focus on their work without being disrupted by tech issues.
  • Scalability: As your business grows, your managed IT services can scale the services to match your evolving needs. And with 9spheres Technologies there are no lock-in contracts, so you have all the flexibility without the risk.

Who Needs Managed IT Services?

Any business that relies on IT for its operations can benefit from managed IT services. Whether you’re a startup with a small team or a larger company with multiple departments, managed IT services will help streamline your operations, increase productivity, and reduce IT-related stress.

Managed IT Service Models

There are two main service models in IT management: proactive and reactive. Proactive IT services focus on preventing problems before they happen, such as regular system checks and maintenance. 

Reactive IT services, on the other hand, deal with problems as they arise. Both have their place, but at 9spheres Technologies, we believe that a proactive approach can save you a lot of problems and costs down the line.

IT Managed Service Prices

Pricing for managed IT services can vary greatly depending on the needs of your business and the specific services you require. However, managed services are more cost-effective than hiring in-house IT staff, and they offer the flexibility to scale up or down as your business needs change.

At 9spheres Technologies we offer flexible, month-to-month SLA agreements that don’t lock you into problematic long-term contracts. For a fixed monthly fee you get all the managed IT services you need.

Common Business Issues That IT Managed Services Fix

With managed IT services, you can avoid common issues that a business faces. You won’t need to worry about Wi-Fi or access problems, setting up file-sharing. Remote work systems and connecting printers to your network will no longer be your problem. Adding new staff members to your network is hassle-free and the risk of cyber threats is drastically reduced. Just give us a call.

Does My Business Need IT Managed Services?

If you’re finding that IT issues are taking up too much of your time, or if you’re worried about keeping your data secure, it might be time to consider managed IT services. Ask yourself: Do I have the IT system I need to grow my business? 

Are IT problems causing unnecessary stress and disruption? Could my time be better spent elsewhere? 

If the answer to any of these questions is yes, managed IT services is the solution you need.

Whether you’re just starting out or looking to improve your existing IT setup, an MSP like 9Spheres Technologies provides the expertise and local managed IT services in Brisbane that you need.

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