Unit 11B, 29 Mt Cotton Road, Capalaba, QLD, 4157     Contact Us     07 3149 3447

IT Support & Services

Technology Support Overview

ON SITE - IT Support

Most of our customers opt to take advantage of our fully inclusive Managed IT Services packages to benefit from us delivering a fully pro-actively managed service for their entire IT systems. However we know that sometimes your requirements need a different approach so for this situation we can offer a tailor-made scalable and flexible service to suit your needs, including both scheduled visits in accordance with a contract agreement and one-off reactive support visits where necessary.

As you would expect, there are huge cost saving benefits to remote desktop support, but sometimes you need to see someone in person who will look at your systems and proactively advise you on where things can be improved. We can send an engineer to visit you in line with your contract or arrange ad hoc visits at your discretion should you not have a Managed Support agreement with us.

A proactive onsite visit helps us to make sure you, the end user, are truly happy with the service you are receiving. Some issues are not always visible through remote support and maintaining your confidence is critical to us. We believe that if we can help make you a happy user, then you will be a productive user.

We take complete responsibility for our customer’s overall IT requirements, meaning it is our job to make sure your IT network is working.

If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it.

REMOTE - IT Support

For every business, time is money!We understand the importance of solving problems quickly and effectively. With modern day business so reliant on technology, the smallest problem could potentially prevent you working.

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote IT Support may be the best support option for you.

We can provide you with remote support for a fraction of the cost of a full-time IT professional,our highly trained team of technicians supply fast, efficient assistance without having to be by your side.

We utilise leading-edge secure remote connection software which will allow us to take over any machine at your location, be it a server or workstation and fix a range of problems for you, in most cases we are able to rectify your issues as if we are physically on-site, without having to visit your offices.

Telephone support can be offered if a remote connection is not possible. If you do need someone to come onsite then no problem we can arrange that too.

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